Frequently Asked Questions
How do I order?
Orders may be placed online, using our secure credit card ordering system.
Alternatively you may order by post. Please include a cheque made out to 'Poppyland Publishing' to cover the currently listed prices of the items, adding £2.50 for post and packing for delivery within the United Kingdom, and £5.00 for orders outside the United Kingdom.
What currencies do you accept?
Payments must be made in UK sterling currency. If you use the online ordering system, it will make the necessary exchanges.
When will I receive my order?
We normally ship on the day we receive your order, or the next working day. For UK deliveries we use Royal Mail and for overseas deliveries we use surface or air mail through Royal Mail. You should receive your order within ten working days.
Do you offer a tracking facility?
We do not offer tracking of deliveries, but if you have not received your order within ten working days of placing it, please contact us by email at firstname.lastname@example.org and we will take appropriate action to ensure you receive the product.
What is your returns policy?
If you receive one of our products in an unsatisfactory condition, please contact us immediately at email@example.com with details of the problem and we will take appropriate action to ensure you receive a satisfactory copy of the product.
What is your cancellation policy?
You can cancel the purchase of a product at any time before the product has been dispatched. Please contact us immediately at firstname.lastname@example.org or use the telephone number below to receive information on dispatch.
Where is your privacy and cookie use policies?
These policies can be found here - Privacy and Cookie use Policies
Does your price include VAT?
It depends on the product. In the United Kingdom, books do not carry VAT, so the price shown does not include VAT. For prints, DVDs, videos and posters, VAT is included in the price shown.
Can we contact you by phone?
We believe we can offer you a more efficient service if you contact us by email, with written information on any question you may have. However, if you have a particular issue, we will accept phone calls or messages during normal UK business hours.
I have written a book. Will you be interested in publishing it?
One of the most difficult questions! If you are looking for a publisher, it is important to identify one who publishes the type of material you have written! Poppyland Publishing publishes only researched local history on East Anglian topics; if that's what you've written, we'll be pleased to discuss it further with you. If you have written fiction, poetry or autobiography, we suggest you obtain a copy of The Writer's and Artist's Year Book and investigate publishers who match you with your material.
I am a bookseller and would like to stock your products.
Please contact us by email, phone or fax (see below) to arrange an appropriate account.
How can I contact you?
Here is our contact information. Please use email in the first instance to contact us:
|Phone:||+44 (0)1502 370515 (only available 9am-5pm Monday to Friday, UK time)|
38 Oulton Street
|VAT no:||426 2963 42|